Shipping Information at lunavomarket

At lunavomarket, we’re dedicated to giving you a smooth and dependable shipping experience. Check out our shipping rates and delivery estimates below.

  1. Shipping Rates
    We’re pleased to offer Free Worldwide Shipping on all orders. There’s no minimum purchase necessary.
  2. Order Processing Time
    Processing Time: All orders are usually processed and readied for shipment within 1 – 2 business days.

Business Days: Our warehouse works from Monday to Friday. Orders placed on weekends or holidays will start processing the next business day.

Peak Seasons: During holidays or major sales, processing times might be a bit longer.

  1. Delivery Estimates
    Once shipped, packages generally arrive within 1 – 15 business days. Note: These are estimates given by our carriers. lunavomarket isn’t responsible for delays due to weather or customs hold-ups.
  2. Order Tracking
    Once your order ships, you’ll get an email with your tracking number. If you haven’t received tracking info within 5 business days, contact us at support@lunavomarket.shop.
  3. Customs, Duties, and Taxes
    International shipments may be subject to import duties or taxes. The recipient is entirely responsible for these charges. Check with your local customs office for details.
  4. Shipping Address Accuracy
    If you spot an error in your address, contact us right away. We can’t intercept packages once they’ve shipped. lunavomarket isn’t liable for lost packages because of incorrect addresses provided by the customer.
  5. Damaged or Lost Shipments
    Lost Package: If your order is lost during transit, we offer a full refund or reshipment.

Damaged Items: Contact us within 48 hours of delivery at support@lunavomarket.shop with photos of the damage for a replacement or refund.

  1. Contact Us
    Email: support@lunavomarket.shop

Hours: Monday – Friday, 9:00 AM – 6:00 PM